Contact us
Write to support@bloomwilds.com. Put your Player ID in the message (Menu, then Profile) and we can find your garden straight away.
Common questions
I bought something and it didn't arrive.
Tap Menu, then Restore purchases. If it's still missing, write to us with the date of the purchase and what you bought.
The game is slow on my phone.
Tap Menu, then Graphics, and choose Fast. Glade, the painterly look, takes the most power, and Beautiful sits between the two.
How do I turn off the music or the vibration?
Menu has switches for sound effects, music, raindrops and vibration.
What are the chances at the Wishing Pond?
They're on the odds page, and the game shows them before every wish.
How do I stop my child buying things?
Both iPhone and Android can block in-app purchases or ask you first. The steps are on the page for parents.
Delete your account and data
You can delete your account in the game (Menu, then Account, then Delete account) or ask us to. The delete your account page explains how, and what's kept afterwards.
Privacy
What we collect and why is in our privacy policy, and the rules of the game are in our terms of service.