In the game
- Open Bloomwilds and tap Menu.
- Tap Account, then Delete account.
- Type DELETE to confirm.
The account goes straight away, and the game starts over as new on that device.
Without the game
If you've removed Bloomwilds or can't open it, write to us at privacy@bloomwilds.com with the subject "Delete my account". Send it from the email address linked to your account, or include your Player ID: it's in the game under Menu, then Profile, and looks like BW-7KQ2-M9XP. We'll check the account is yours and delete it within 30 days. If you never linked an email and don't have your Player ID, we may not be able to find the account.
What's deleted
- Your account, your Player ID and any linked sign-in
- Your progress: Bloomlings, garden, items, Gems and every other currency, including anything you bought
- What other players could see: your gardener name, garden, showcase, squads, Grove membership and places on the charts
- The device IDs and notification token tied to your account
- Your support emails, unless we need one for something listed below
What we keep, and for how long
- Records of purchases, as long as tax law requires (in Canada, six years after the end of the tax year), with nothing from your game
- Records of bans for cheating or fraud, for two years, so a banned player can't start over straight away
- Totals and statistics that can't be traced back to you
- Backups, which are overwritten within 90 days
Before you delete
- It can't be undone. Unused Gems, passes and items go with the account, and purchases aren't refunded.
- Bloomwilds' passes don't renew on their own, so there's nothing to cancel.
- If it's the ads you mind, you can turn off personalized ads instead: Menu, then Privacy choices.
More about what we collect and why is in our privacy policy.